FAQ
Frequently Asked Questions
Everything you need to know about shopping with Qyinton. Can't find what you're looking for? Email us at info@qyinton.com and we'll get back to you within 24 hours.
About Qyinton
What is Qyinton? Qyinton is a men's outerwear brand designed for everyday wear. We're an online-only retailer, which means no physical stores or showrooms — just a focused shopping experience delivered straight to your door.
What does Qyinton sell? We currently specialize in men's outerwear. We're focused on doing this well before expanding into other categories.
Do you have a physical store I can visit? No, Qyinton operates exclusively online. This lets us keep our prices competitive and our catalog constantly updated.
Ordering
How do I place an order? Simply add your items to your cart and follow the checkout steps. You'll receive an order confirmation by email once your purchase is complete.
Can I change or cancel my order after placing it? We begin processing orders quickly, so changes or cancellations can only be made before your order is dispatched. Contact us at info@qyinton.com as soon as possible and we'll do our best to help.
How do I know my order was successful? You'll receive a confirmation email immediately after checkout. If you don't see it within a few minutes, please check your spam or junk folder.
Fit & Care
How do I know what size to order? We don't yet have a full size guide available, so if you're unsure which size to choose, email us at info@qyinton.com with your measurements or the sizing you typically wear, and we're happy to help you find the right fit before you order.
Do your outerwear pieces run true to size? Fit can vary by style and fabric. Check the product description for each item for any fit notes, and reach out to us at info@qyinton.com if you'd like more guidance before ordering.
How should I care for my Qyinton outerwear? Care instructions are listed on the label of each garment and on the product page. Following these will help your pieces last longer and look their best.
Shipping & Delivery
Where do you ship from? Orders are fulfilled from our distribution centers in Canada, the United States, and China. Individual product origins are listed on each product page.
How long does shipping take? Orders are typically dispatched within 1–2 business days. From there, delivery estimates are:
- United States: 5–8 business days
- International: 6–12 business days
Delivery times are estimates and may vary due to customs, carrier delays, or high-volume periods.
Do you ship internationally? Yes. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the customer's responsibility.
How do I track my order? Once your order ships, you'll receive a tracking number by email, typically within 24–48 hours of dispatch.
My tracking says delivered but I don't have my package. What do I do? Contact us within 7 days at info@qyinton.com and we'll work with you on next steps.
Returns & Exchanges
What is your return policy? You have 100 days from your delivery date to return an item for any reason. You can choose a full refund (excluding original shipping) or store credit.
How do I start a return? Email info@qyinton.com with your order number and reason for return. We'll respond within 24 hours with return authorization and instructions.
What if I received a faulty or incorrect item? We'll cover it fully — including shipping — with no inspection delay. Please contact us within 7 days of delivery so we can make it right.
How do exchanges work? Request a return for your original item and place a new order for the item you want. Once we receive your return, we'll process your refund or store credit — choosing store credit gets you a 10% bonus toward your new order.
Are any items final sale? Items marked "FINAL SALE" at time of purchase cannot be returned unless they arrive faulty or damaged.
How long do refunds take? Once we receive your return, refunds are processed within 5–7 business days, plus your bank's processing time.
Payment & Security
What payment methods do you accept? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure? Yes. All transactions are protected with SSL encryption, and we are PCI DSS compliant. We never have access to your full card number.
When will my card be charged? Your payment method is charged at the time your order is placed.
Contact Us
How can I reach customer service? Email us at info@qyinton.com. We're available Monday–Friday, 9:00 AM – 5:00 PM EST, and we respond to all inquiries within 24 hours.
What information should I include when I contact you? To help us assist you quickly, please include your order number, the email address used at checkout, and a brief description of your question.